Dude Remember Zelda occaria of time? or Splinter cell chaos theory or metroid prime? those guys didnt care about money they put their hearts and soles into the game to make it as fun as possabble for the sake of it being fun and no other reason. no todays games suck.
Pre-Purchase Content Unavailable, PC, Epic Store
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so um after trying to fix my problem anyone else notice that Engry bug that was happing too the Jungle hunter predator but to every predator now?
Also Just Formated my PC and trying it now Fingers crossed
Another day has passed. Wiping and reformatting my machine works, but is not an option for me. Still waiting on support.
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I’m sorry but I refuse to reformat my entire pc for an issue that is illfonics fault, I do appreciate what u and others are doing tho.
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well you already waited a month whats 4 more hours to fix the probelm?
Content, software, etc… It is only 4 more hours… And all of the hours after that to get everything else up and running.
what? no for me starting to reset my pc and having everything back on my pc 4 hours.
My name is Alpha Echo and I’ll be taking over for my colleague today. First of all, I hope you are having a great day!
I see this has been a long issue, and I want to thank you for all your patience so far. I’m working on the investigation, and I need to verify I understand the issue correctly.
After th pre-purchase bonus content was added to your account, you are able to access it while logged into a different computer, but not when you are using it in your computer, is this correct?
If this is the case, please follow the steps below to clear the launcher’s cache (this should not erase any game data):
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Close the Epic Games Launcher.
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Open your Start menu, type in %localappdata%, press Enter.
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Locate the EpicGamesLauncher folder. Delete it completely. Please don’t delete any other folders.
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Restart your computer.
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Run the Launcher.
If none of those steps help you solve the issue please let me know and I’ll investigate the issue further,
Regards,
Alpha Echo
No progress, sadly.
they really need to fix this themselves, absolutely ridiculous the measures that it takes to fix this
I would love to be able to help more, but my hands are tied here, it depends on the answers and solutions that Epic provides us… I keep in touch with them looking for the problem and a solution for all of you.
Nothing today, either.
Stay stronge
Nothing newwww. It has been… Almost a month since I have bought this game and this content and not yet received it.
Epic responded again today, and told me to go contact Illfonic. Which I have.
Epic has contacted me after all this time of silence, his problem is serious because each time a different operator attends me… then all the advanced stuff is useless.
As I say his response was not pleasant at all.
This was my answer a few days ago:
Yes, the content is activated.
Apparently on your main computer you have the content blocked, but if you use another secondary computer the content appears correctly.
I think it’s probably an installation file.
Epic Store answers today:
**It’s Lima Tango here and I will be taking over your case today. It’s nice meeting you!
I can see that you’ve faces some issues with Predator’s content, but in your last response you confirm that the content is active and accessible now.
I am happy to hear everything’s okay now and that you are no longer experiencing issues.
If there’s anything else we can be of assistance with, do let us know as we are always at your disposal!
Regards,
Lima Tango**
Exactly! They’re willfully ignoring the issue and pretending that the content existing on our account is the same as us having it.