Could be both.
The thing that makes sense is the estimated wait time. After the Samurai Predator release for me the wait time was 9–15min to get into a lobby; however, after getting into said lobby it was empty or had 1 FT member.
What doesn’t make sense is after getting to that stage, the wait time for the lobby to populate with FT members should occur quickly. But it doesn’t, for me at least, if I am placed in a “dead” lobby with 1–2 other players or empty, it never s fills up. I’ve sat there for roughly an hour in that lobby screen and nobody shows up.
Majority of the time if I see that scenario, I just quit and go back into the wait queue.