OK, thank you for the reply, but apparently whoever manages your Blackbox and ongoing support team for the project is doing a sloppy job. And this is the truth, wanted or not, I don’t wish to sound mean or anything.
Someone needs to manually test, reproduce, and input the bugs present, also from player feedback over here, into a database. JIRA, Bugzilla, mantis or whatever that bug tracking system and database is. Get those dump files to the programming and other departments team if you may, from all platforms the game is on.
And also, given the fact that some bugs magically reappear afte patches it looks like regression testing is low towards somewhere to absent.
I know you folks need a Q. A. Manager (judging by your career website) but usually there are Excel files and documentation on how and what needs to be tested before relase.
Who and why greenlights these things without even some proper playtests?
If you look over the forums and reddit, I am sure you could encourage some folks from all over the world to apply for playtesting in order to give you feedback and input bugs under some contracts or anything.
There are people who have passion and dedication to this, despite the toxic lot that you may find, and would be willing to help.
Reach out. Is no shame in that.
We are all gamers and we love to see things becoming fruitful.
Thank you for the efforts so far by the way. Even if you do not do a lot, how the meme says, well…is honest work I suppose.
I say this because I love the game to be polished and I like the franchise. I hope you take it constructively.
PS: I am addressing things from a professional to another in the gaming area. 👍