Crash to Desktop on Logo

#1

Version 2.29, PC Steam Version
Just updated this morning from version 2.28
Game boots through steam, gets to the Illfonic logo, then CTD’s silently

Pulled some information from %userprofile%\AppData\Local\SpaceFish\Saved\Crashes

Threads
Thread
CallStack
ntdll 0x000000001a250000 + 9cdf4 KERNELBASE 0x0000000017970000 + 21a5e SpaceFish 0x0000000080f30000 + c7714a SpaceFish 0x0000000080f30000 + 291b0de VCRUNTIME140 0x00000000fb060000 + ecd0 ntdll 0x000000001a250000 + a20cf ntdll 0x000000001a250000 + 51454 ntdll 0x000000001a250000 + 511a5 KERNELBASE 0x0000000017970000 + 34f69 SpaceFish 0x0000000080f30000 + c770c7 SpaceFish 0x0000000080f30000 + c4799a SpaceFish 0x0000000080f30000 + bfeb83 SpaceFish 0x0000000080f30000 + bfea78 SpaceFish 0x0000000080f30000 + 359627 SpaceFish 0x0000000080f30000 + 361613 SpaceFish 0x0000000080f30000 + 3616ca SpaceFish 0x0000000080f30000 + 36a399 SpaceFish 0x0000000080f30000 + 2902c62 KERNEL32 0x0000000018fb0000 + 17034 ntdll 0x000000001a250000 + 52651
/CallStack
IsCrashed true
Registers
ThreadID 13600
ThreadName GameThread

I Would upload the entire crash dump file but these forums don’t allow that for some reason >:(

Can a Dev make sense of this call stack and tell me what might be wrong?

#2

Sorry you’re having this problem. Could you try deleting your save data and doing a fresh install of the game?

#3

Oh, nice.

Looks like what I was saying on forums for users patches ago, around March this year, turned out to be true.

The games needed to be reinstalled and saved files of settings do need to be deleted.

I managed to figure it out by doing the exact thing I was saying to others to do, meaning reinstall the game and delete saved/settings files.

#4

I don’t know who you are or what you’re talking about and I didn’t even work here in March lol

#5

Presently still in progress of redownloading the game.

I really didn’t want to have to do this because my internet bandwidth is valuable and limited.

I will report back when it’s finished

#6

Well, if you do a bit of forum searches in its history on my comments and replies you will see my replies and comments, obviously. And also encouraged this thing on reddit with fresh reinstall and deletion of saved files.

Welcome, since you are new, and I hope you didn’t bump into Fantasma. (old laughing stories, the other oldies on the forum and in the game will tell you about the person).

#7

I did a clean install of the game, it doesn’t fix anything. I made a thread about in under the FEEDBACK section.

#8

It worked on consoles. A few patches ago and I am doing it again, now.

Will let you know of crashes still pop up.

Also, you should try while you do that, to delete any temporary files on the PC. SOME THINGS might persist there as well. The old temp folder.

1 Like
#9

You’re not experiencing the same issue as him as far as I can tell from the information you provided.

#10

Okay, redownload / reinstall finished

Also this stuff is in my clipboard for some reason?

LowLevelFatalError [File:Unknown] [Line: 198]
OnlineSubsystemIllFonic failed to load or is missing!

0x00007ffc179a4f69 KERNELBASE.dll!UnknownFunction []
0x00007ff6e14970c7 SpaceFish.exe!UnknownFunction []
0x00007ff6e146799a SpaceFish.exe!UnknownFunction []
0x00007ff6e141eb83 SpaceFish.exe!UnknownFunction []
0x00007ff6e141ea78 SpaceFish.exe!UnknownFunction []
0x00007ff6e0b79627 SpaceFish.exe!UnknownFunction []
0x00007ff6e0b81613 SpaceFish.exe!UnknownFunction []
0x00007ff6e0b816ca SpaceFish.exe!UnknownFunction []
0x00007ff6e0b8a399 SpaceFish.exe!UnknownFunction []
0x00007ff6e3122c62 SpaceFish.exe!UnknownFunction []
0x00007ffc18fc7034 KERNEL32.DLL!UnknownFunction []
0x00007ffc1a2a2651 ntdll.dll!UnknownFunction []

The entire redownload through steam did not fix my issue.

#11

Reinstalled the game after clearing profile settings and reboot and…the game works better.

The tricky part is that sometimes there are sound bugs and overall slowdowns when it comes to console performance. Maybe is regarding the console memory and how the game engine deals with it. Connectivity of peers might be a thing as well. Combined and all.

They pop up when there is intense activity in the game. Like shootings, explosions, jumping, revivings all happening at once, or as many as possible at once.

Was this game stress tested enough across all platforms?

Example of test:

  1. Gather 4 players in one place on the map along with the Hunter/Predator (in a camp full of A.I. along where Alarms can be triggered plus vegetation of all sorts around will do as well, water as well…like rivers).

  2. Make them spam grenades and shoot plasma casters and everything of all types and kinds somewhere in the middle regardless if anybody gets killed. All in one place!

  3. See what happens.

These test sessions need to be made cross-platform and all types of connections. CABLE and WIFI where possible. And preferable with users from around the world or to simulate it somehow, since the game has sessions with folks from all over the place.

Also, for the Epic store and Steam (PC) does the game come with PunkBuster? At least…

#12

Do the devs have any interest in a crash-dump file? I really want to do something to help out rather than just asking for potential fixes and getting no response.

I have a google drive link to the crash dump i can PM on request.

#13

been messing around with the executables

the game can successfully boot into the menu and past the illfonic logo if i launch the game directly using the launcher in the game folder itself.

image

The caveat here is that the game cannot connect to whatever central servers for authentication it needs to contact to access my personal save data server-side. It will not connect no matter how many times I press “retry online” or “login” in the main menu if i choose to access it through ‘play offline’

If I attempt to boot the game through steam, or boot the launcher with -steam appended to the eaclauncher.exe file, it will crash the same just as stated in the post.

Turning off Crossplay in the game settings did not change the outcome of the crash.

every time I launch to a crash, the following information appears in my clipboard

LowLevelFatalError [File:Unknown] [Line: 198]
OnlineSubsystemIllFonic failed to load or is missing!
0x00007ffa0b244f69 KERNELBASE.dll!UnknownFunction []
0x00007ff6dc0270c7 SpaceFish.exe!UnknownFunction []
0x00007ff6dbff799a SpaceFish.exe!UnknownFunction []
0x00007ff6dbfaeb83 SpaceFish.exe!UnknownFunction []
0x00007ff6dbfaea78 SpaceFish.exe!UnknownFunction []
0x00007ff6db709627 SpaceFish.exe!UnknownFunction []
0x00007ff6db711613 SpaceFish.exe!UnknownFunction []
0x00007ff6db7116ca SpaceFish.exe!UnknownFunction []
0x00007ff6db71a399 SpaceFish.exe!UnknownFunction []
0x00007ff6ddcb2c62 SpaceFish.exe!UnknownFunction []
0x00007ffa0c857034 KERNEL32.DLL!UnknownFunction []
0x00007ffa0d5a2651 ntdll.dll!UnknownFunction []

i continue to wait for either a patch that fixes my issue, or someone upstairs to give me insight into the issue. I cannot re-download the game again without expending my already dwindling monthly internet bandwidth cap with my service provider.

#14

If you have any overlays that could be the reason why. The anti cheat thinks any overlay could be cheating if it’s not recognized.

#15

Dmed you.

#16

Update on the crash issues:

I updated the primary console back home, the game was not updated from February or March this year. And the update I made now, was directly to Version 2.29.

Strangely enough, I had no crashes over the Playstation.

Everything looks and behaves tidy and neat aside some performance slowdown due to many things (user activity during sessions) happening at once.

It has been 2 days I am playing so far on it.

This is weird.

#18

As of 2:00 AM, after a week (and change) of struggling with this issue I’ve found the solution to my particular problem

If you don’t run Steam in administrator mode, PHG itself won’t start

Run Steam in administrator mode if the game is giving you bull about EasyAntiCheat not starting

1 Like
#19

Thanks for the follow-up! Very much appreciate you letting us know about the fix :)