PC reboot when playing PHG

#1

Well, after update I’ve decided to play PGH again but encountered with some problems in my PC.

During the game on some maps my PC always reboots. This happening ONLY in PHG(tested in Cyberpunk, Red Dead Online, Warzone). I’ve tried to monitor some PC parameters like CPU load/GPU load, temperature - but everything looks fine.

My PC spec:

  • Ryzen 7 3700x
  • 2070 Super
  • 24gb RAM

All drivers was updated. I assume that the issue could be in bios update(i’ve updated it one week ago) but all parameters of RAM freq/CPU freq etc are the same, and in windows log I can see no some critical bugs(only error 41, but it’s useless) and a message about error IOMMU.

Probably somebody faced similar issues, I would be glad to hear how you fixed it

1 Like
#2

what is power supply wattage?

any CPU / RAM / GPU overclocking?

Rebooting is usually power related or instability from OC.

Run a memory diagnostics like TM5 [TestMem5] is good at finding problems fast (https://testmem.tz.ru/)

Run some stability test using OCCT / prime95 or similar.

#3

I have the same problem, after upgrading my PC. My PC always go to reboot after launching the game. With any other games(cyberpunk, MK11, Overwatch etc) its works fine. And at my old PC - PHG works absolutely fine with no lags or crashes.

Ryzen 5 5600X
RX 480
16 gb RAM
Power supply 650W

And all drivers are updated, and all parametrs are monitored - everything are work fine.

#4

i had a lot of crashing and it was due to 100mhz too much on the PBO settings in bios. It was fine in everything else too but this game is very sensitive.

As you 2 are on ryzen id go and check you dont have your PBO frequency set too high.

#5

So, did you solved this issue my friend?

#6

Well, in my case, PBO is set to auto, which means it’s disabled. I’ve also already made test on cpu/ram/gpu and everything is fine.
I think that undervoltage can help here…maybe

#7

super hard to diagnose crashes without info.

GPU overclocking core/mem/power limit can be a big issue with this game.

#8

I think yes. I tried all the suggested methods. Nothing works.
And there is only one conclusion - need to buy new Power supply with higher wattage. This game is very CPU-intensive.

#9

its not particularly CPU intensive but it will max out the GPU power. i can easily see maximum power draw in the menu. over 350 watts sometimes! just for the 2080super…

If your Power supply is old, or just not enough wattage it will reboot.

650 watts thought with a RX480 shouldnt be a problem. GPU will be around 200~ watts max. the CPU will draw less than 70~ watts in game… plus everything else (RAM, SSDs / HDDs, usb devices, KB/Mouse) - your looking at 300-350 ish watts MAX for total power even when GPU is maxxed out. So unless its a particularly bad and cheap or very old power supply then it should be fine.

#10

My mistake. I have Corsair VS550 power supply. Not 650w :(

#11

even still it should be fine and its a Corsair its not some WangChang-BangGood $20 1000watt unit.

How old is it? under 5 years old and it should still be ok. under 3 years old will be no issue.

#12

He is about 3.5 years old.

#13

So anyway - system go to reboot almost instantly after game launch.

#14

id be supprised if it was the issue but it could be faulty, again its very hard to diagnose things remote.

Sorry cant help more.

Do you have anyone you could borrow a PSU from to test it?

#15

I have a 700w power supply so it’s not a thing here I think…
Really hard to diagnose. I jsut don’t know which could be changed after bios update

#16

yes i had issues after a bios update. sometimes auto everything isnt optimal.

#17

try increasing LLC / Load Line Calibration a bit. too much VDroop can cause hangs/reboots. but you do want SOME VDroop.

if its on auto try starting low and moving up and testing each time.

#18

Hi, have you solve the problem already?
I’ve got black screen crash all the time after few minutes in the game and I have ridiculous strong system for this game with Ryzen 5600x, ASUS Rog Strix RX 6900 XT LC and a NEW psu of seasonic with 1300w!!! And it crashes??? Even a game like Cyberpunk 2077 with all ultra settings in 4k without RT on doesn’t crash!
I just can’t figure out this issue.
Game runs over 100fps in 4k and cinematic settings without stuttering etc.

Also already checked everything came into my mind.

My specs in general:

ASUS TUF GAMING B550M PLUS

Ryzen 5600X on AUTO mode

Asus Rog Strix RX 6900 XT LC, OC (tryed also stock, won’t help not to crash

RAM modules 2x 16GB G.SKILL Trident Z Neo CL 16-19-19-39 on DOCP

SSD’S MP600 & MP510

PSU: Seasonic Ultra Prime 1300 Watts Platinum

#19

Maybe you can help me with the black screen crash in this game.

I’ve searched all over Internet over and over again. So many people have this problems but no one seems to find a solution.

I already have very strong components and the psu is just bought few days ago and is just ridiculous strong with 1300 Watt 😂
Sry for the mistakes I’m from Germany ✌️