Pre-Purchase Content Unavailable, PC, Epic Store

#403

Content, software, etc… It is only 4 more hours… And all of the hours after that to get everything else up and running.

#404

what? no for me starting to reset my pc and having everything back on my pc 4 hours.

#405

My name is Alpha Echo and I’ll be taking over for my colleague today. First of all, I hope you are having a great day!

I see this has been a long issue, and I want to thank you for all your patience so far. I’m working on the investigation, and I need to verify I understand the issue correctly.

After th pre-purchase bonus content was added to your account, you are able to access it while logged into a different computer, but not when you are using it in your computer, is this correct?

If this is the case, please follow the steps below to clear the launcher’s cache (this should not erase any game data):

  1. Close the Epic Games Launcher.

  2. Open your Start menu, type in %localappdata%, press Enter.

  3. Locate the EpicGamesLauncher folder. Delete it completely. Please don’t delete any other folders.

  4. Restart your computer.

  5. Run the Launcher.

If none of those steps help you solve the issue please let me know and I’ll investigate the issue further,

Regards,
Alpha Echo

#406

No progress, sadly.

#407

they really need to fix this themselves, absolutely ridiculous the measures that it takes to fix this

#408

I would love to be able to help more, but my hands are tied here, it depends on the answers and solutions that Epic provides us… I keep in touch with them looking for the problem and a solution for all of you.

#409

@HiveWars took bout 9 days for them to send me a request for more info… that was on Sunday…

#410

Nothing today, either.

#411

Stay stronge

#412

Nothing newwww. It has been… Almost a month since I have bought this game and this content and not yet received it.

#413

Epic responded again today, and told me to go contact Illfonic. Which I have.

#414

Epic has contacted me after all this time of silence, his problem is serious because each time a different operator attends me… then all the advanced stuff is useless.
As I say his response was not pleasant at all.

This was my answer a few days ago:
Yes, the content is activated.
Apparently on your main computer you have the content blocked, but if you use another secondary computer the content appears correctly.
I think it’s probably an installation file.

Epic Store answers today:

**It’s Lima Tango here and I will be taking over your case today. It’s nice meeting you!

I can see that you’ve faces some issues with Predator’s content, but in your last response you confirm that the content is active and accessible now.

I am happy to hear everything’s okay now and that you are no longer experiencing issues.
If there’s anything else we can be of assistance with, do let us know as we are always at your disposal!

Regards,
Lima Tango**

#415

Exactly! They’re willfully ignoring the issue and pretending that the content existing on our account is the same as us having it.

#416

Again today I was told that you should talk to the illfonic…
Unfortunately I don’t know how else I can be of help to those who have this problem but we have been fighting day by day for almost a month and it seems that we only go around in circles :(

#417

No communications this week.

#418

Epic has picked up one of my tickets again…

#419

No news again.

#420

After the patch, I got my skin! Jungle Hunter Parz is finally real! Let’s hope that the issue is corrected forever.

1 Like
#421

I got my skin After the patch finally!!! Good job Illfonic!

#422

NICE!