As soon as you select a game you can’t do anything. You can’t cancel, customization, extras, etc. You are stuck.
PS4 bug
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I had the same problem for months and i couldn’t play at all so you should just delete the game and reinstall but if that doesn’t work there’s nothing you can do than wait
I had that on patches 1.xx.
Then it was solved
I already deleted my save data. It still happens randomly.
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That sucks bro i feel your pain 🤕