It gave you the mask. The lack of pre purchase content isn’t their fault or problem. It is who you purchased it from. So, Sony or Epic games.
Refunds
Ultimately Epic is responsible but they have just told me to speak to predator support, ie illfonic.
So both of you must respond and stop blaming the other.
You’re going to have to be more persistent. Honestly throw a fit with Epic, you purchased something and they didn’t give it. Plus that’s sometimes the only way to get something done.
I have been waiting a whole week with many other players with the same problem.
and his only answer is “Talk to Illfonic, the predator support”
Thank you for replying back to this ticket. I’m Golf Alpha one of the specialists and I’ve taken over your case.
Before everything else, please accept our biggest apologies for the delayed response, we didn’t mean to keep you waiting.
I understand where you’re coming from and I know how important this request is for you. Rest assured that your case is being handled accordingly.
After checking our database, it seems that your purchase is no longer eligible for a refund due to one of the following reasons:
–You exceeded the two-hour in-game time limit
–You requested a refund after the 14-day refund time limit
Additionally, please know that Epic Games Player Support are only able to assist you with installation and purchasing issues of the game. Kindly keep in mind that in-game issues are best addressed by the game developer. You should be able to locate their contact information via this link: https://support.playstation.com/ .
If you have other questions or concerns, please do not hesitate to reach us back. Thanks!
Regards,
Golf Alpha
Why would you just assume everything is going to be fine after having a similar experience with the same company previously?