Are they trying it out on PC or PS?
Lots of my friends have the same problem and all of them are on Epic / PC.
There’s no specific trigger that I’ve noticed, because even when I start the game (graphic settings are on low) and go to loadouts, I can see that settings are not on low jut by looking at the characters.
Then I could go in the match and while in the chopper the settings are still not on low, but when the match starts, my settings would be on low.
I can go and play a couple of matches and in game settings are on low, then in the next match they would be medium or high.
But at anytime I can go into menus to see the graphics settings and it would show me everything on low, while in the actual match, settings are higher.
It’s hard to figure out the cause of this because it’s already active (bug, glitch) when I start the game. I’m guessing it has to do something with config file itself where settings are written / coded.
I would suggest to dev team to actually check the config file before and after starting the game itself.