Time to talk to Epic

#1

So everyone has learnt (or been reminded), that Illfonic honestly couldn’t be arsed responding to their player base.
It’s time we all start contacting Epic (the people that pay Illfonic and actually have pretty good customer support).
https://www.epicgames.com/help/en-US/contact-us

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#2

Good luck with that🤣. All the PC players who have contacted Epic get contact the dev team, thank you for enjoying Fortnite. There are several threads on this forum pertaining to this.

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#3

here’s what im going to do - I’m going through the credits again (they credit everyone in existence for this game) and I’m getting the names of the production team and then adding them on Twitter to give them untold levels of shit.

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#4

what…
my mind is broken…talk to the shop? huh?
I understand talk to the Sony Entertaiment because they are publisher but Epic which what they do is selling product? ohh man…

#5

this was the response I got within 8 hours:

Epic Games Player Support
Conversation ID: #31460160
Hello,

Before we can proceed with the refund, we’ll need the following information from you:

Invoice ID of the purchase - this is a string of 8 numbers, preceded by the letter A, that you can find on your receipt. It looks like this: A12345678. This applies for purchases made on PC or Android. For purchases on other devices you can send us a screenshot of the receipt.

Once you provide this, we will move on to the next step.
Please expect longer than usual wait times as mentioned in our initial message.

Regards,
Juliet Tango

#6

I wasn’t talking about a refund, epic does that just fine as long as you meet the criteria. I was talking about the people who haven’t got their pre-ordered items on PC.

#7

epic get their money back from sony…
sony removes it from illfonic budget…
Illfonic disappear.

They are processing a lot of refund requests and warned me it could take longer than usual in the previous email

#8

8 hour reply time is still pretty good.

Better than the no reply time we get from Illfonic

#9

not getting what you paid for is a reason to be refunded…

you put pressure on the distributor and they start having to give money back, the producer will have to act.
you do nothing and they will just ignore you like they do everyone else

#10

I agree, but the response from epic store in regards to preorder items is hilarious.

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#11

yea it’s stupid… now they’re claiming I bought the game the day of, even though I bought it the day before… so dumb

#12

Went to not knowing how dlc works to “you don’t know when you bought the Pre-Order”

#13

Do you have your digital receipt to shove in their faces?

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#14

lol yep I sent them a screenshot of the purchase date rofl… let’s see what bs they throw back

#15

🤣🤣🤣🤣🤣🤣🤣👍

#16

Nice

#17

Does this mean everyone is demanding refunds …are illfonic not going to fix the game ?..i just want it to be fixd and run smoothly without the glitches…

#18

I’m not

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#19

I’m not, I just want them to fix the game and give me my Pre-Order skin haha

#20

I want that also, but as they completely ignore their player base this is how the player base can force them to listen.
What do you think their chances of making another game after everyone starts asking for a refund?
they will listen or not exist

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