Yeah....Update DIDN'T do anything

So, I was excited to see an update for my game this morning, but all it did was change all my appearances to default? Is that what y’all call fixing an issue?
Literally none of your “patches” apply to my game. My items that I’ve viewed still say that they’re new, and the load times are ridiculous.
Also please fix where the predator gets bugged out and stuck in the tree and causes him to not be able to escape.
Fix or refund me, please.