(Fixed!) (PC) Audio cutting in and out.

#1

Hello! I am having an audio issue. I’ve tried re-installing the game as well as verifying my cache. On and off, my audio seems to be cutting out. Sometimes when I boot up the game it does not do it, but other times I boot up the game it does it. The audio cuts out is every 3-4 seconds for maybe a half second, and it is very annoying! Any idea how I could fix this?

Edit: Fixed by moving my game files from SSD (same as windows) to HDD. Audio issues gone, but now the game is slightly laggier/stuttering. Can play with settings to try and fix, overall great though!

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#2

Even I reinstall & verify the game, disable/enable sound device and restart my PC, it still happens.

Windows 10
i7-8700K 3.7GHz
32GB
GTX 1080 Ti

#3

good call, I tried restarting too, didn’t work!

#4

Hey, see your video edit! That is EXACTLY the issue I have! Thanks for making a recording of it! That should help… I hope.

#5

have you tried changing the Bit Depth and sample rate of audio output on the sound card.
that sometimes works.

try something like 16bit 48khz. also try 24bit … see if any of those make a difference.

Check for soundcard drivers (not just windows update, but the soundcard manufacturer website etc)

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#6

I’ll double check for driver updates. Is the option to change bit depth/sample rate on my sound card? It’s in my device manager under sound, right? Thank you for the reply!

#7

Right click the volume control > open sound settings > on the right bar find “Sound Control Pannel” > pick the device and go to Properties > in properties window go to Advanced > Pick “default format” and apply. leave that window open and test a few options.

Wouldnt bother testing like 32 bit or 96khz or higher options. Most game audio is not that high fidelity so 16 or 24bit combined with 44.1 to 96khz options, try some of those

#8

(Using a Logitech USB headset) My device only goes up to 16bit 48000Hz. However, I tried all the other settings in descending order 16bit 44100, 16bit 32000, 16bit 22050, and 16bit 16000 (although on that last one sound cut out completely.) Despite trying all those, the issue persists. Am I simply using a too low quality headset?

The odd part is (as I mentioned before) this doesn’t always happen. Sometimes I load up the game and sound works great for awhile. Other times, it immediately begins bugging out. It can be really bad every 2-3 seconds or only very annoying every 10+.

#9

no its not low quality headset, sometime it just help to have the same sample rate and bit depth as the origonal audio was recorded in so there is not up/downsample for the hardware to do. But that seems to be not the issue here.

In the same place, go to enhancments tab and click disable all enhancments and make sure no “spacial sound” is active. and apply that

Also test using another usb port, on the back rather than the front mounted ones.

check for updated Motherboard drivers (to make sure USB drivers are the latest)

if that doesnt work then i can suggest a few more things

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#10

I tried the enhancement suggestion, USB port, and updated my USB drivers. No dice!

I appreciate your help so far. What are your other suggestions?

#11

"### Sound Quality Levels

A new feature has been added that gives sound designers the ability to manage audio memory usage and (to some extent) performance for lower end machines/devices.

The available Sound Quality Levels are defined in the Audio section of the Project Settings. Each Quality Level can currently specify the maximum number of audio channels created by the audio device (though some platforms, notably Android, can still limit that value a lower number)."

First, navigate to “C:\Users*USERNAME*\AppData\Local\SpaceFish\Saved\Config\WindowsNoEditor”

(appdata is a hidden folder, you may need to type in the address bar or set folder options to show hidden files)

open up the file called “GameuserSettings.ini” with notepad.

Find the entry: “AudioQualityLevel=0”

0 = high quality with 64 default max channels/sounds that can be played.
1= Medium with 48
2 = low with 32

change AudioQualityLevel=0 to =1 and then save the file. but leave it open.

Test the game.

Test =2 if needed and save. if nothing changes set it back to 0 and save it.

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#12

if that does not work. we can try adding a console variable “au.SetAudioChannelCount”

#13

It did not work. How do we add the console variable?

#14

try adding “au.SetAudioChannelCount=48”

To the section

[/Script/Engine.GameUserSettings]

underneath anything else that may be there.

Also create a new section called [SystemSettings]
and add it below that also as im not sure what script calls audio settings. i mainly play around with renderer settings

remember to save it.

#15

Tried adding au.SetAudioChannelCount=48 and it did not work sadly.
I also added the [SystemSettings] as requested.

#16

[systemsettings]
au.SetAudioChannelCount=48

Like that?

#17

if not im sadly out of ideas. remove the modifications made and save the file.

#18

Exactly like that. Sadly, it did not work. Thank you for all the help regardless!

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#19

no problem sorry i couldnt solve it.

1 Like
#20

It’s ok. I appreciate all the help.