you know this is for people having problems with preorddering right? theres the door
Pre-Purchase Content Unavailable, PC, Epic Store
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Yes, this thread is to help those who have problems.
It seems to me that you are a little late to respond and I do not think it is the appropriate way to make a comment taking into account the situation in which most of us find ourselves.
on top I have to play with this guy in game ā¦
what a surprise another berserker + combistick
do not bother answering it is just one more toxic.
pathetic, the guy trying to kill me all the time: D
Ok I have news, I have had to make the purchase of the luxury edition and now I am waiting for the pre-purchase bonus to be activated, the next problem is that it had the Standard version and they cannot āreturnā it according to them I have exceeded the time limit, but you still play for 1 hour, make a refund and buy the product again, it says that you have played for 1 hour ā¦
So waiting for a refund for the standard edition ā¦ and hoping to get my pre-order bonus.
Pd: Really this way of proceeding from Epic games is ā¦ surprisingly overwhelming, absurd, stupid, crazy ā¦
I have 2 versions of the game in the same account, I only hope to recover the money from the Standard version.
its so overwhelming that im not sure if im doing the right thing here or if im talking to the right āepic gamesā i wen on their web sight let them know threw a support ticket and i paid for the game on the epic games launcher sooooooo hopefully i did everything right???
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They know, are aware and can see the receipts issued by me and in my account.
In my email I have 2 receipts, day 7 Predator standard
day 8, today predator deluxe edition.
I only hope that they return the money of the standard edition or I will have to claim again via paypal, what worries me is that paypal accepts the refund and again they cancel my game, my pre-order content or something worse ā¦
yep sent Epic an email about my 87 skinā¦ still nothing. And Illfonic are posting nothing but daisies and roses on Twitter and teasing DLC constantly
They will help you they sent my items to my account and i got the minigun and 87 skin
It has been 12 days since I began the process of contacting Epic support. About 8 since Illfonic support. Still nothing.
I have also been offered the pre-purchase bonus but of course I have paid ā¬ 100 and I have a deluxe digital version and a standard version ā¦ but they do not allow me to refund the standard WTF version
Thank you for replying. Upon checking the purchase, I see that you exceeded the game time limit for a refund. But hereās what I can do. Since you already had pre-ordered the game and refunded it to get the deluxe edition, I may be able to grant the pre-order bonus instead. Youād still have the Standard Edition but with the pre-order bonus. How would you like that?
Regards,
Golf Sierra
I have all my digital deluxe edition content on my ps4 pro version. It sucks to pay extra for those content and not getting, i preorder all my games and this never happened to me however my bro is still didnāt receive anything on pc!!! He even spammed epic with messages and all they say is please be patientā¦
Update for all:
Hello hunters.
Today I get in touch with all of you to inform you that after a long fight and a long wait I have been able to get my pre-purchase bonus from the Epic store.
I also want to report that I have received a refund for my standard edition and this is the result:
Right now I have the pre-order Bonus, skin and mask of 87, Fireteam weapon skin and delux edition.
I hope this information is helpful to everyone and do not lose hope.
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Tell us all how what steps did you take to get said content
Just contact them and this was the conversation:
Me:
Hello, I made the reservation at the time to purchase this product, but you added the deluxe version too late just one day before launch and like many colleagues we waited to see if they added an upgrade option but it was not so we decided return the product to purchase the deluxe version that unfortunately we could not buy it on time and some of my colleagues have received epic support and have received the pre-purchase bonus thanks to you, so I would like to contact you to ask them Please if I can get the content of the pre-purchase since I could not reserve the luxury edition because you announced it just one day before launch.
Epic:
Thank you for replying. This is Golf and Iāll be assisting you now. I totally understand that youād like to receive the pre-purchase content after refunding the game to get the Deluxe Edition instead.
I checked the account it seems that there was a chargeback from PayPal and you no longer own the Deluxe version due to that. With that said, Iām unable to correct the situation anymore.
I know this isnāt the outcome you were hoping for but If thereās anything else you need help with, feel free to reach back to our Support Team.
Me:
Look I have acquired the normal version at the moment, you can check my receipts in epic games and I would like to request the following:
Refund of the Standard edition, to be able to make the purchase again of the Deluxe edition and once done so to be able to obtain the content of the pre-purchase, since I reserved the game at the time but due to an error in the epic store I could not make the purchase of the deluxe edition having the standard edition purchased.
Epic:
I would like to add that it has been a long and very complicated process, many players who have made the pre-purchase process and want to upgrade to the deluxe edition have had problems the last purchase I have made of the product I just noticed that it is the standard version I have to admit that it was my mistake.
Me:
I write again as I still donāt have an answer about the situation.
-
I accept that the pre-purchase bonus will be sent to me again in the luxury edition that I have purchased.
-
I would like a refund of the standard edition, as I said it cannot be upgraded from that version to the deluxe edition so I had to buy it to get all the content, a greeting and thanks.
Epic:
Thank you for replying. Iām glad to inform you that the refund was approved and I have now added the pre-order bonus to the Deluxe edition since you had already pre-ordered the game before.
Please contact your payment provider for details on how long it should take for funds to show up in your account, as this information varies between financial institutions.
Thank you for your time.
If you have any other issues or questions, feel free to open a new HelpShift ticket and our team will be happy to assist you!
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Waiting is hardā¦ they told me i was bumped up the list too be handled but i havent been. sigh waiting sucks
If itās been long, give it a poke. I opened a ticket to Bethesdaās customer support regarding matchmaking not working on DOOM Eternalās Battle Mode. They asked for my DXdiag, which I provided, and then they just straight up ghosted me, lmao.
LOL
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im starting too think the guys at epic games are just Retarded and dont know english because of the shit they ask for me
i been dealing with epic for 3 weeks now, ghosted twice now, I pre order my stuff and in the end said:
"Thank you for taking the time to verify your email address, this will allow us to discuss your Epic account in a bit more detail.
After investigation, I have noticed that you have purchased the Pre-Purchase of Predator: Hunting Grounds and also the trial version.
We want to make sure you get the best assistance and since we can only look into detail with issues experienced with the Epic Games Launcher or other related products, we are not able to investigate this matter in such detail.
I recommend contacting Sony Support for more information on the content you should receive access to. You should be able to find their contact information and support articles at the link below:
ā¢ https://support.us.playstation.com
This being said, if you experience any further difficulties, please be sure to let us know and I would gladly look into it for you further!"
Iāve check sony out and they are almost as a joke as epic, I cant find a single support email or anything related to game issues. if epic can confirm I pre ordered the thing why the hell cant they give it to me
they can two guys already got their stuff bully them more
ps4 or pc friend?